Who we are
The Augustus Hotel Bernkastel is located at the Mittelmosel, one of the most popular holiday regions in Germany.
The historic city of Bernkastel-Kues is directly located on the Moselle, and it is easy to explore this cultural and charming hotspot which is located just 1.3km from our hotel. The world-famous wine region with its terraced steep slopes is not only a popular tourist destination, it's also a hotspot for hikers, cyclists, hang gliders and motorcyclists.
With attractive room rates and comfortable rooms, the Augustus Hotel Bernkastel is the ideal base to explore this beautiful region.
What personal information we collect
It is necessary for us to hold and process certain personal information about you to enable us to process your accommodation booking. This may include the following information:
Credit card details for payment purposes, which are not stored.
Information relating to your preferences and interests
Name of any guest travelling with you
Other information, at your discretion, relevant to customer surveys and/or offers.
How do we collect the information?
When you contact us by phone, email or post
When you fill in a booking, enquiry and contact/feedback form
When you visit our website
How we use your information
To reply and answer your request: This includes making bookings and arrangements for visiting us.
To run our internal operations: To offer you the best possible experience while you stay with us, our staff use your information internally, like special dietary requirements, need of disability arrangements, analysis of visitor occupancy, personnel record, etc.
To communicate with you about us: if you have given us consent, we will send you events, special offers and the yearly brochure and news.
We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Disclosing your information
We will only share your information if it is necessary and if you have given us permission to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.
You have the right to access to your information and ask us to change your communication preferences, remove your information (unless there is a legitimate reason why we need to retain it), correct or update and know any information we hold about you.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer requirements.
Retention of Information
Your personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws.
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